Frequently asked questions
Whatever your query, we're here to help. Looking to send a gift message with your order, unsure how quickly you'll receive your delivery or looking for more information on Bristol Cider Shop Gift Cards. You'll find answers to the below, plus many more frequently asked questions below.
Delivery FAQs
How quickly will I get my order?
From Monday to Thursday, all orders received by 12.00pm (midday) will be disaptched the same day on an overnight courier service with Parcelforce, for next working day delivery, as standard.
Next day delivery only applies to standard mainland deliveries - UK islands, Scottish Highlands and Northern Ireland will take longer. Orders received after 12.00pm will be sent the following working day.
No dispatched are made on Friday, nor are deliveries made on Saturdays.
I live in Bristol. Can I collect?
Unfortuantely our licence doesn’t allow us to have customer collections on site, so we can only take orders for delivery.
Can I pick my own ciders or create my own case mix.
Unfortunately we cannot put together bespoke cases as it’s just not practical to keep individual bottles of every cider in stock. We'veput a lot of thought in to creating mixed case for all tastes and occasions, so we're confident you'll find something you love.
Can I request delivery for a specific day?
Unfortunately we cannot guarantee delivery for a specific day. However, if you would like to delay the shipping of your order, we will do our best to accomodate your request. Please bear in mind we dispatch parcels Monday to Thursday, on a next day service and we cannot take responsibilty for recipients not being in to receive their delivery.
How much does delivery cost?
Delivery is £6.95 for your first parcel, a surcharge of £2.95 is added for additional parcels to accomodate larger orders. For context, a parcel can contain up to up to 12 bottles (a case) of cider.
Surcharges will also apply to deliveries to the Scottish Highlands and Islands of the UK. Unfortunately we cannot deliver to Channel Islands or Northern Ireland at this time.
Rather than hiding the delivery cost in the product price and offering free delivery (there’s no such thing as free delivery) we’d rather be transparent about the cost of the product and the cost of the delivery. Only a few carriers will take glass and alcohol, and fuel surcharges are continually increasing, so we review thour delivery cost regularly.
Do you offer same day or next day delivery?
Unfortunately we do not offer a same day delivery service. However all orders received by 12.00pm (midday) will be dispatched by our team, Monday to Thursday, by overnight courier for next working day delivery where possible.
What happens if I am not in to accept my delivery?
It is a condition of our License To Sell Alcohol, that all parcels are handed over to an over 18. We cannot therefore leave parcels in a safe place or similar.
Our couriers will attempt delivery up to three times, or leave your parcel with a neighbour if they are in. Alternatively they will take your parcel to the nearest Post Office or Delivery Office, leaving a card informing you of this.
Your online tracking will show this, and also give you the option to arrange delivery on a different day or to a different address if required.
I haven’t received my order. What should I do?
Once your parcel has been dispatched, you will receive and email from us including a tracking code from our couriers, Parcelforce.
The quickest way to track your parcel is to follow the tracking link and this will show you the status of your delivery in real time. You can also alter any delivery details, if you need to "in flight".
If your parcel is marked as "returned to sender", please reach out to us for further information and we will gladly be of assistance.
Can I add a Gift Message?
Yes, please do, and we will add it to a card. No invoices are included in parcels. Please check the gift recipient's address is the Shipping address if you want us to send it direct to them.
Can I amend my delivery information?
We're proud to dispatch our orders so swiftly, however this does mean we can process and package parcels quickly after receiving an order. If you spot a mistake or would like to make an amendment to your order, please contact us swiftly by emailing queries@bristolcidershop.co.uk. Please include your order number and full name, along with your enquiry. We will do our best to assist.
Prior to placing your order, it's important to check:
- Shipping address is correct, especially if you want to send to someone else.
- The house number, name, and full address is included - Google has a habit of pre-populating addresses now - please don't get caught out.
- Please don't leave delivery instructions regarding leaving your parcel in a safe place, as we cannot leave alcohol unsigned for.
My order has arrived, but it's damaged or something is missing?
Oh dear, it doesn't happen very often but from time to time, due to the nature of the product, accidents do happen during transit.
If your parcel has arrived, and is visibly damaged, please politely reject the delivery and ask the driver to return the parcel to the sender. We don't wish for you to have to deal with wet packaging and broken glass.
If the parcel has been left with you. Please get in touch with us by emailing queries@bristolcidershop.co.uk include a picture of the damage and your order number and full name. We will swiftly be able to arrange a refund or a replacement.
Craft Cider FAQs
What is proper cider / craft cider / real cider?
Real cider only has one ingredient - fresh pressed apple juice. Cider-makers pick the apples in the autumn, press them, and then leave the juice to ferment over the winter. The yeast that lives on the apples turns the sugar into alcohol and when that’s finished (usually after 3-6 months) you get cider. It really is as simple as that! Of course, making good cider takes a bit of practice and many cider makers have been perfecting the art for generations. Real cider is variously known as craft cider, artisan cider or fine cider – they’re just different names for the same thing.
What’s the difference between real cider and commercial cider?
Commercial cider is very different to real cider. To be called ‘cider’ in the UK you only need to use a minimum of 35% juice (even less for fruit cider) and commercial cider-makers will often use highly concentrated juice with very little flavour. This means that they have to recreate the taste of real cider with artificial sweeteners and flavourings. Sadly, there is no requirement to list ingredients on alcoholic drinks, or even to display what percentage of juice is used. Luckily, real cider-makers are very proud of what goes into their cider so they will list exactly what is in the bottle, on the bottle!
What is scrumpy?
Farmhouse cider (or ‘scrumpy’) is the most traditional form of cider. It is made from lots of different types of apples and is simply fermented until all of the sugar has turned to alcohol. It is still, cloudy and will typically be very dry. It is not to everyone’s tastes and is sometimes referred to as ‘rough cider’(!) but this is the starting point for all proper ciders.
What kind of apples are used to make cider?
West Country cider is made from cider apples, which are full of tannin and acidity. They’re no good for eating but when they ferment they’re full of flavour and this is the hallmark of a good cider. Most ciders are blended from 2-20 types of apple and the skill of the cider maker is in balancing all of their different characteristics. A few apples have the complexity to be made into cider on their own and these are used to make single-varietal ciders.
Can you make cider out of any apples?
Any fruit containing sugar can be fermented into an alcoholic drink but it won’t have the same flavour as cider made from cider apples. Our friends in the South East of England (e.g. Kent) make excellent cider from culinary (eating and cooking) apples and as a result their cider has a different character. Eastern Counties cider tends to be lighter and crisper than West Country cider and is often stronger in alcohol (sometimes up to 8%!)
Is cider vegan-friendly?
Every cider that we sell is vegan-friendly but not all ciders are. When making cider (and wine/ beer) some producers use ‘finings’ to remove sediment from their drinks. Some finings are produced from dairy derivatives and some contain fish derivatives. While none of the finings remain in the finished products, cider that is made in this way cannot be said to be vegan. We have checked with every producer we work with and you can rest assured that every cider we sell is vegan-friendly.
Is cider gluten-free?
There is nothing in craft cider that contains gluten so cider is often seen as a good alternative to beer for those that are sensitive to gluten.
Does cider contain sulphites?
All cider contains a small amount of sulphites but craft cider contains much less than commercial cider. Craft cider-makers use sulphites after the fermentation process to kill off bacteria which could affect the cider but these are kept to an absolute minimum as they could also kill off the wild yeasts that give the cider it's character. By contrast, commercial cider-makers typically want to kill off the wild yeasts so they use much larger quantities of sulphites and introduce their own cultured yeasts. That’s one of the reasons you get a headache after drinking cheap cider!
Is cider organic?
Craft cider-makers are very fussy about what fruit they use in their cider but this is not the same as being organic. The word ‘organic’ has a very specific meaning and can only be used to describe fruit grown in orchards that have been certified to be pesticide free. Some producers get all of their fruit from unsprayed orchards (which may or may not be certified as organic) and some producers buy some of their fruit from orchards that may or may not be sprayed. The only way to guarantee that a cider is ‘organic’ is to check if it has the Soil Association organic certification on the label.
Does cider contain sugar?
Most cider contains sugar. During the fermentation process, all of the sugar is converted into alcohol and you are left with very dry cider. If you want a sweeter cider then you have to sweeten it with something and the main options are sugar or fruit juice (or artificial sweeteners). Cider sweetened with apple juice tends to be very fruity and usually has a lower ABV. Most cider is sweetened with sugar. The other option is to ‘keeve’ the cider. This process removes the nutrients so the yeast dies out before it can turn all of the sugar into alcohol, making the cider naturally sweeter.
What is perry?
Perry is a very old, traditional drink and is made in the same way as cider using a special type of pear called a perry pear. It produces a light and delicate drink with a floral aroma and a distinctive flavour. Perry is traditionally only produced in the Three Counties of Gloucestershire, Herefordshire and Worcestershire, and legend has it that perry pears can only be grown within sight of May Hill.
What is pear cider?
Pear cider is as different from perry as commercial cider is from real cider. Pear cider is typically cheap (apple) cider flavoured with pear flavouring and this is why pear cider often tastes of pear drops.
What about fruit cider?
We used to be dead against ‘fruit ciders’ because a lot of them have never seen an apple in their lives! We’ve now come to the conclusion that if it’s proper cider blended with fruit juice then fruity ciders can be a nice alternative for those with a sweeter palette.
Why is proper cider more expensive?
Proper cider is more expensive than commercial cider because the ingredients are much more expensive. Craft cider is made from fresh-pressed fruit juice and this costs a lot more than cheap, imported, concentrate which is then diluted and mixed with artificial sweeteners and flavourings.